Welcome to Marine Corps Community Services (MCCS), MCB Hawaii! We are excited to have you as a member of our organization where dedication, team work, integrity, and professionalism are core to our success. As Civilian Marines our primary mission is to support the needs of Marines and their families. We are proud that you have selected to serve the most deserving customers in the world.
We look forward to meeting you at your New Hire Appointment. There are 4 Steps that provide specific instructions on what you must complete prior to your start date:
Step 1: New Hire Appointment
Step 2: e-QIP Suitability Check
Step 3: Benefits
Step 4: Start Date / New Employee Orientation
New Hire Appointment
1. BASE ACCESS
If you require sponsorship on base, please let your recruiter know to ensure you’re sponsored the morning of your appointment. You will also need to pre-register for your MCBH DBIDS Base Pass at https://dbids-global.dmdc.mil/enroll#!/ (computer) or at https://www.dau.mil/faq/p/DoD-PKI-Certificates (from a tablet or smartphone). Take the QR code and identification documents you listed in DBIDS along with valid vehicle registration, state inspection and proof of insurance with you into the Front Gate Pass House on the day of your appointment. Failure to pre-register will result in denial of MCBH access.
2. NEW HIRE PACKET
Bring the completed packet (typed and signed) with you to your scheduled New Hire Appointment along with 2 forms of identification. Click here for the New Hire Packet – Part 1 | New Hire Packet – Part 2 | New Hire Packet – Part 3
Identification (One photo ID and one document that establishes employment authorization)
- Driver’s license
- ID card issued by federal, state or local government agency
- School ID
Documents that Establish Employment Authorization:
- Social Security Card
- Birth Certificate
3. ADDITIONAL DOCUMENTS (CHILD CARE & FITNESS CENTER POSITIONS ONLY)
Bring the completed forms (typed and signed) with you to your scheduled New Hire Appointment:
Contact your recruiter with any questions:
Child Care and Marine & Family Programs
Food & Hospitality, Retail and Billeting
General Support and Semper Fit
e-QIP Suitability Check
After your new hire appointment you will receive an email with instructions to complete an e-QIP background investigation online. You’re required to complete e-QIP within two calendar days of receiving the email. Failure to complete e-QIP within the required timeframe may result in a rescinded job offer. Please communicate with your recruiter if you need additional time to complete e-QIP.
Guides on how to complete e-QIP can be found at: https://nbib.opm.gov/e-qip-background-investigations/
If you did not receive this email, check your junk or spam mail.
Once you complete the online investigation you will be prompted to electronically sign release forms, and lastly “Release investigation to agency”.
Inform us once you’ve complete e-QIP or if you encounter any errors.
Backgrounds and Suitability
The employee benefits package is available to all Regular Full-time and Regular Part-time civilian Marine Corps non-appropriated fund (NAF) employees provides a full range of options, including health insurance, life insurance, a group retirement plan and a 401(k) savings plan. Click here to see our Employee Benefits Brief Package.
Enrollment in the benefits package is available to all eligible employees during their 31 day eligibility period. Failure to enroll during that period may result in delay or loss of coverage opportunity.
Please review the benefits slides prior to your start date.
If you have any questions or you would like to schedule a benefits appointment contact:
Benefits and Workers Compensation
Start Date / Preparing for New Employee Orientation
Your recruiter will contact you to confirm a start date and schedule you for New Employee Orientation (NEO).
NEO is an employment requirement for all MCCS employees and is a paid training.
Regular Full-time and Regular Part-time employees first day of work will be attending NEO (required).
New Employee Orientation Schedule
NEO is conducted biweekly and is a two day course held, Monday – Tuesday 0800 – 1630 and on a week that a Federal holiday falls on a Monday, NEO is held Tuesday – Wednesday 0800 – 1630 at Human Resources Bldg. 219 Classroom. You will be emailed a copy of your confirmed orientation schedule, please arrive on time.
If you are running late or need to reschedule please contact:
Human Resources Trainer
If you require sponsorship on base, please let your recruiter know to sponsor you the morning of NEO. You will also need to pre-register for your MCBH DBIDS Base Pass at https://dbids-global.dmdc.mil/enroll#!/ (computer) or at https://www.dau.mil/faq/p/DoD-PKI-Certificates (from a tablet or smartphone). Take the QR code and identification documents you listed in DBIDS and a copy of your job offer with you into the Front Gate Pass House on the day of training to gain MCBH 30-day vehicle pass. Failure to pre-register will result in denial of MCBH access. Failure to show your job offer will result in being issued a 1-day pass only.
The dress code is business casual and it is strictly enforced.
Employee Privilege ID / CAC
New hires will receive either an Employee Privilege or Common Access Card (CAC) ID during NEO or on their first day of work.
MCCS Employee Privilege ID’s are issued by MCCS Human Resources Office Monday – Friday 0800 – 1630. No appointment is needed, walk-ins are welcome.
CAC ID’s are issued by DEERS Office with an authorized CAC application DD-1172 form. If you’re approved for a CAC ID, MCCS Human Resources will issue you the application and help you schedule a DEERS appointment.
MCCS NAF Human Resources/Training Office
MCBH Kaneohe Bay, HI 96863-3073
Hours of Operation
Monday – Friday, 0800-1630